Fulham Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Removals provides removal and associated services to private and commercial customers within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following definitions apply:
Company means Fulham Removals, the removal service provider.
Customer means the person, firm, or organisation that requests or uses the services of the Company.
Services means any removal, packing, unpacking, loading, unloading, storage, or related services provided by the Company.
Goods means the items, furniture, personal effects, and other property to be moved, handled, or stored by the Company.
Premises means the collection address, delivery address, or any other location where the Services are carried out.
Scope of Services
The Company provides house and flat removals, office moves, packing and unpacking, loading and unloading, and related manual handling services. Services are generally provided within London and surrounding areas, as well as to and from other UK locations, subject to agreement at the time of booking.
The scope of each job will be set out in the quotation or written confirmation, including the addresses, date, time, and any agreed additional services such as packing, dismantling, assembly, or storage.
Quotations
All quotations are based on the information supplied by the Customer, including property size, access conditions, the quantity and nature of Goods, and any special requirements. Quotations are provided on the assumption of normal access and working conditions and that there are no unusual hazards or restrictions.
Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking charges, storage fees, customs duties, and any third-party fees or permits. These may be added to the final invoice where applicable.
Quotations are not binding on the Company until confirmed in writing and may be revised if:
The Customer supplies inaccurate or incomplete information.
The Customer changes the collection or delivery address.
The Customer adds additional Goods or requests extra services.
Delays occur beyond the Company’s reasonable control.
Booking Process
A booking is made when the Customer accepts the quotation and the Company issues a written confirmation, which may be by letter, electronic document, or other written format. The Customer is responsible for checking that all details on the confirmation are correct, including dates, times, addresses, and the description of Services.
The Company may require a deposit at the time of booking. The amount and due date of the deposit will be stated in the quotation or confirmation. A booking is not secured until any required deposit has been received by the Company.
The Customer must inform the Company as soon as reasonably practicable of any changes to the booking details. Changes are subject to availability and may result in an adjustment to the quoted price.
Customer Responsibilities
The Customer agrees to:
Provide accurate and complete information when requesting a quotation and making a booking.
Arrange suitable parking and access at all Premises and comply with any local parking or traffic regulations.
Ensure that all Goods are ready for collection at the agreed time, unless packing services are included.
Securely pack and protect all Goods if packing is not included in the Services.
Remove, disconnect, and prepare appliances and equipment prior to the move, unless otherwise agreed.
Be present, or ensure that an authorised representative is present, at collection and delivery to provide access, directions, and confirmation of completion.
The Company will not be responsible for loss or damage arising from the Customer’s failure to fulfil these responsibilities.
Payments and Charges
The Customer must pay the charges stated in the quotation or as otherwise agreed in writing. Unless stated otherwise, payment terms are as follows:
Any required deposit is payable at the time of booking.
The remaining balance is payable on or before the date of the move, or as otherwise agreed in writing.
The Company may accept payment by bank transfer, card, or other methods as specified in the booking confirmation. All payments must be made in pounds sterling unless agreed otherwise.
Where the move is charged on an hourly basis, the Customer will be billed from the time the Company’s staff and vehicle arrive at the first Premises until the time they finish at the final Premises, subject to any minimum charge period. Journey time and any waiting time caused by the Customer may be charged.
If payment is not received when due, the Company may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts legislation, and may suspend or cancel Services until payment is received.
Cancellations and Postponements
If the Customer wishes to cancel or postpone the booking, written notice must be given to the Company as soon as reasonably practicable. The following charges may apply:
Cancellation or postponement more than seven days before the agreed move date may result in forfeiture of any non-refundable deposit, if stated as such in the quotation or confirmation.
Cancellation or postponement between seven days and two days before the move date may result in a charge of up to fifty per cent of the quoted price, at the Company’s discretion.
Cancellation or postponement less than two days before the move date may result in a charge of up to one hundred per cent of the quoted price.
The Company may waive or reduce cancellation charges at its sole discretion, but is under no obligation to do so.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, industrial action, or staff illness. In such cases, the Company will offer an alternative date or a refund of any sums paid for Services not provided, but will not be liable for any indirect loss or consequential costs incurred by the Customer.
Access, Parking, and Delays
The Customer must ensure that appropriate parking and access are available at all Premises. Any parking permits or authorisations required must be obtained by the Customer unless agreed otherwise. The Customer will be responsible for any penalty charge notices or fines incurred as a direct result of inadequate parking arrangements where the Customer was responsible for arranging such parking.
If access is restricted, if lifts are unavailable or unsuitable, if stairs are unusually narrow or steep, or if other access difficulties or hazards exist, the Company may apply additional charges to cover extra time, additional staff, or specialist equipment.
The Company will not be liable for delays caused by circumstances beyond its reasonable control, such as traffic, accidents, roadworks, or waiting for keys or access. Where such delays occur, the Company may charge waiting time at the agreed hourly rate.
Excluded Goods
Unless specifically agreed in writing, the Company does not accept for removal or storage the following items:
Explosive, flammable, or hazardous substances including gas cylinders, paints, solvents, and chemicals.
Perishable or refrigerated food and drink.
Live animals, plants, or other living organisms.
Money, securities, deeds, passports, or other highly valuable documents.
Jewellery, precious metals, or items of exceptional value.
If the Customer includes such items without notifying the Company, the Company accepts no responsibility for any loss, damage, or consequences arising, and the Customer may be held liable for any resulting damage or costs.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss or damage to Goods, or for any other loss arising from the Services, is subject to the limitations set out in this section.
The Company will not be liable for:
Loss or damage caused by the Customer’s failure to pack Goods properly when packing is not carried out by the Company.
Loss or damage to fragile items such as glass, china, artwork, or electronics not packed by the Company.
Normal wear and tear, minor scratches, or scuffs that may occur in the course of a move.
Loss or damage arising from defects, weakness, or pre-existing damage in the Goods.
Loss or damage arising from atmospheric or climatic conditions, including damp, mould, heat, or cold.
Indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity.
Where the Company is found liable for loss or damage to Goods, such liability will be limited to a reasonable repair or replacement cost, subject to a maximum amount per job as stated in the quotation or confirmation, unless otherwise agreed in writing.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded or limited under applicable UK law.
Insurance
The Company maintains appropriate insurance in respect of its legal liabilities arising from the provision of removal services. This does not replace the need for the Customer to maintain adequate insurance for their own Goods.
The Customer is strongly advised to ensure that their household or business insurance policies cover Goods in transit and during removal, or to arrange separate insurance cover where necessary. Any additional insurance is the responsibility of the Customer unless the Company has expressly agreed in writing to arrange such cover.
Claims and Complaints
Any visible loss or damage to Goods or Premises should be reported to the Company’s staff as soon as reasonably practicable and noted on any completion paperwork or job sheet.
All claims or complaints relating to the Services must be notified to the Company in writing as soon as possible, and in any event within seven days of the completion of the move. The Customer must provide reasonable details, evidence, and access for inspection, and must not dispose of any damaged items without giving the Company an opportunity to inspect them.
The Company will investigate all properly notified claims and complaints and will respond within a reasonable timeframe. The Customer agrees to cooperate in good faith with any investigation.
Waste Regulations and Disposal
The Company operates in compliance with relevant UK waste management and environmental regulations. The Company is not a general waste disposal operator and will not remove or dispose of household rubbish, construction debris, hazardous waste, or fly-tipped material unless expressly agreed in writing as a separate service.
Where the Company agrees to remove unwanted items or waste, such services may be subject to additional charges to cover handling, transport, and lawful disposal at licensed facilities. The Customer must accurately describe any items intended for disposal. The Customer will be responsible for any additional costs incurred due to misdescription of such items.
The Customer confirms that any items presented for removal or disposal are owned by the Customer or that the Customer has full authority to request their removal. The Customer indemnifies the Company against any claim or liability arising from the removal or disposal of items requested by the Customer.
Subcontracting and Assignment
The Company reserves the right to use subcontractors or agents to perform all or part of the Services. Where subcontractors are used, the Company will take reasonable care in their selection. These Terms and Conditions will continue to apply to any Services carried out by such subcontractors.
The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
Data Protection and Privacy
The Company will collect and use personal data provided by the Customer for the purposes of providing quotations, managing bookings, delivering Services, processing payments, and handling any queries or complaints. The Company will handle personal data in compliance with applicable UK data protection legislation.
Personal data will only be shared with third parties where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent. The Customer has rights in relation to their personal data, including the right to access and correct information held about them, in accordance with applicable law.
Events Beyond Our Control
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, civil unrest, terrorism, government action, epidemic, pandemic, strikes, lockouts, or failure of utilities or transport networks.
Where such an event occurs, the Company will inform the Customer as soon as reasonably practicable and will take reasonable steps to minimise the impact. The Customer may be offered an alternative date or a refund for Services not provided, but the Company will not be liable for any consequential loss.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted but the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings relating to the subject matter.
