Privacy Policy - Fulham Removals

Last updated: June 2026

This Privacy Policy explains how Fulham Removals collects, uses, stores, shares, and protects personal data when providing removal and related services. It applies to all Fulham Removals customers in the area, including individuals, families, landlords, tenants, and businesses that use our services. We are committed to handling personal data in a lawful, fair, transparent, and secure manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Fulham Removals is a removals service provider that arranges and carries out home, office, and specialist moves, along with associated packing, storage coordination, and logistics services. In providing these services, we act as a data controller for the personal information we collect and decide how and why that information is used.

2. Personal Data We Collect

We collect only the information needed to provide our services, manage our business operations, and meet legal obligations. Depending on your interaction with us, this may include:

Identity details such as your name, title, and company name if applicable.
Contact details such as email address, telephone number, billing address, and service address.
Service information including move dates, inventory lists, access instructions, floor levels, property type, and special handling requirements.
Payment and transaction data such as payment status, invoices, receipts, and related financial records.
Communication records including emails, calls, messages, and complaint or enquiry details.
Technical and usage data where relevant, such as device information, browser type, and service interaction logs if you communicate with us electronically.
Special category data only in limited circumstances, for example where necessary to accommodate accessibility needs or health-related moving requirements that you choose to disclose.

We do not seek to collect unnecessary personal data. Where we do receive additional information from you, we will use it only for the purpose for which it was provided or for another lawful and compatible purpose.

3. How We Collect Data

We may collect personal data directly from you when you request a quote, book a move, complete forms, communicate with us, or provide instructions during the service process. We may also receive data from third parties where necessary for the performance of our services, such as property managers, estate agents, employers, storage partners, insurers, or payment providers. In some cases, we may gather information from publicly available sources where this is necessary and lawful.

4. Purposes of Processing

We use personal data for the following purposes:

To provide quotes, confirm bookings, and deliver removal services.
To plan, organise, and complete moves safely and efficiently.
To manage packing, storage arrangements, and related logistics.
To communicate with customers about service updates, scheduling, and requirements.
To issue invoices, process payments, and maintain financial records.
To handle complaints, claims, and customer support requests.
To comply with legal, tax, accounting, and regulatory duties.
To protect our business, staff, customers, and property from fraud, misuse, or security risks.

Fulham Removals will not use your data for unrelated purposes unless we have a lawful basis to do so and such use is compatible with the original purpose.

5. Lawful Basis for Processing

We process personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:

Contract: where processing is necessary to provide a quotation, enter into a service agreement, or perform our removal services.
Legal obligation: where we must retain or disclose information to comply with tax, accounting, employment, transport, health and safety, or other legal requirements.
Legitimate interests: where processing is necessary for the operation and protection of our business, customer relationship management, service improvement, fraud prevention, or record keeping, provided our interests are not overridden by your rights and freedoms.
Consent: where we specifically ask for consent, for example for optional marketing communications or the processing of certain sensitive details that are not otherwise required.
Vital interests: in rare circumstances where processing is needed to protect someone???s life or physical safety.

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

6. Data Sharing and Processors

We may share personal data with trusted third parties where necessary to deliver our services or to meet legal obligations. These third parties act as either independent controllers or data processors depending on the service they provide. We require all processors to handle personal data securely and in accordance with data protection law.

Examples of processors and recipients may include:

IT and cloud service providers that store or support our business systems.
Accounting and invoicing providers that help manage payments and financial records.
Communication service providers used for emails, phone systems, or messaging services.
Storage or logistics partners where onward handling, warehousing, or delivery is required.
Professional advisers such as solicitors, insurers, auditors, or tax advisers.
Public authorities where disclosure is required by law, court order, or regulatory request.

We do not sell personal data. Where personal data is transferred outside the UK, we will use appropriate safeguards to ensure the data remains protected to a standard recognised by applicable law.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, insurance, and dispute resolution requirements. Retention periods vary depending on the type of information and the context in which it was provided.

Quotation and booking records are normally retained for a reasonable period after the service ends to manage follow-up queries and claims.
Invoices and financial records are retained for the period required by tax and accounting laws.
Complaint, claim, and correspondence records may be retained longer where needed to resolve disputes or defend legal rights.
Marketing consent records are retained until you withdraw consent or we no longer need them.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

8. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures may include access controls, secure storage, password protection, staff training, and limited access on a need-to-know basis. While we take data security seriously, no system can be guaranteed completely secure, and we encourage customers to share only the information necessary for the service.

9. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may apply depending on the circumstances and any legal exemptions.

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restrict processing: to ask us to limit how we use your data in some situations.
Right to object: to object to processing based on legitimate interests or direct marketing.
Right to data portability: to receive certain data in a portable format where technically feasible.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in line with applicable law and within the required timeframe. We may need to verify your identity before acting on your request.

10. Children???s Data

Our services are aimed at adults and businesses. We do not knowingly collect personal data from children except where it is incidental to the provision of household moving services and where a parent or guardian has provided the relevant information. If we learn that we have collected data inappropriately, we will take steps to delete it where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or the services we provide. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

12. Summary of Our Commitment

Fulham Removals is committed to respecting your privacy and safeguarding your personal data. We collect only what is necessary, use it for clear and lawful purposes, keep it only as long as needed, and ensure that any processors or third parties we work with are bound by appropriate data protection standards. By using our services, you acknowledge that this policy applies to your customer relationship with us in the Fulham area.