Fulham Removals Service Terms and Conditions
These Terms and Conditions apply to all Fulham Removals services provided by our company to domestic and commercial customers in the United Kingdom. By making a booking, requesting a quotation, or allowing our team to commence work, you agree to be bound by these terms. They are intended to set out the responsibilities of both parties clearly, so that every removals service, moving service, or related assignment is carried out with transparency and fairness. If any provision is unclear, the customer should review the terms carefully before confirming a booking.
In these terms, references to ???we??�, ???us??�, and ???our??� mean the provider of the Fulham removals service. References to ???you??� and ???your??� mean the customer, the person placing the booking, and any authorised representative acting on their behalf. These terms apply regardless of whether the work involves household goods, office furniture, single-item transport, packing assistance, loading, unloading, or associated services agreed in writing. Any special instructions provided during the booking process form part of the service arrangement only if acknowledged by us in writing.
The customer is responsible for ensuring that all information supplied during the enquiry and booking stages is accurate and complete. This includes details of the collection and delivery addresses, access restrictions, item quantities, parking conditions, stair access, lift availability, and any item requiring special handling. Where inaccurate or incomplete information is provided, the price, timing, resources, or equipment required for the Fulham removals job may need to be revised. We may decline to proceed, suspend work, or amend charges where material information has been withheld or misrepresented.
All quotations are based on the information available at the time they are issued. Unless expressly stated otherwise, a quote is an estimate only and may change if the actual work differs from the information initially supplied. Factors that may affect the final price include additional items, delays caused by access issues, waiting time, parking penalties, changes to the route, or the need for extra labour or vehicle capacity. We will always seek to explain any variation where reasonably practicable before work continues.
Booking process begins when the customer requests a quotation and provides sufficient information for us to assess the work. If the quotation is accepted, we may ask for confirmation in writing, by email, or through another agreed method. A booking is only secured once we have confirmed it and, where applicable, received any required deposit. The customer should check dates, addresses, inventory lists, and service scope carefully before confirming. Any later amendments are subject to availability and may incur extra costs.
For larger or more complex removal services, we may request a survey, inventory, or photo evidence before issuing a firm quotation. This is to ensure the correct vehicle, number of operatives, and equipment are allocated. If the customer requests changes after confirmation, including adding items, changing the collection date, or altering the destination, we reserve the right to update the quotation or provide a new one. Acceptance of the revised terms is required before the amended work can proceed.
Payments must be made in accordance with the invoice or booking confirmation issued for the service. Unless otherwise agreed, deposits are payable in advance to secure the booking, with the remaining balance due upon completion of the work or immediately after delivery. We may accept payment by bank transfer, card, or other agreed method. Cash payments, if permitted, must be made in full and in the correct amount. All charges are stated in pounds sterling unless specifically stated otherwise.
Where payment is not received on time, we may suspend performance, retain goods where lawful until payment is completed, charge reasonable recovery costs, or cancel the booking. Interest and late payment charges may apply to overdue amounts in accordance with applicable law. Any expenses reasonably incurred by us as a result of failed access, waiting time, parking fees, congestion charges, tolls, or disposal charges may be added to the final invoice if they were not included in the original quotation and were necessary to complete the work.
It is the customer???s duty to ensure funds are available and payment methods are valid at the time payment falls due. If a card payment is declined or a bank transfer is delayed, the booking may be treated as unpaid until cleared funds are received. We are not responsible for delay caused by third-party payment providers. Where a business customer is invoiced, payment terms may be shorter or subject to credit checks, and we reserve the right to refuse credit facilities at our discretion.
Cancellations must be made as soon as possible and, whenever practical, in writing. If the customer cancels the service after booking confirmation, cancellation charges may apply depending on the notice given and any costs already incurred. These may include administration time, reserved labour, vehicle allocation, and any non-refundable expenses. For short-notice cancellations, especially on the day of the move, the full or substantial portion of the agreed fee may be payable if we were unable to reallocate resources.
We may cancel, postpone, or refuse to commence a service where there is a serious safety concern, unlawful instruction, abusive conduct, non-payment, or if access conditions make performance impossible or unsafe. If we cancel for reasons within our reasonable control, we will provide a refund of any amount paid for work not carried out. However, we are not liable for losses arising from circumstances beyond our reasonable control, including severe weather, traffic disruption, road closures, strikes, or emergencies affecting our staff, vehicles, or subcontractors.
If a booking is delayed or interrupted by the customer, including failure to provide access, absence at the collection or delivery address, or inability to obtain required keys, the booking may be rescheduled at our discretion and additional charges may apply. Where we wait beyond a reasonable period, we may treat the job as cancelled by the customer and charge accordingly. Any deposits paid may be retained to cover costs already incurred unless otherwise required by law.
Our liability is limited to losses caused directly by our negligence or breach of contract and only to the extent permitted by law. We will exercise reasonable care and skill in handling goods, furniture, and equipment. However, unless otherwise agreed in writing, we are not responsible for items packed by the customer or for damage arising from pre-existing faults, unsuitable packaging, inherent weakness, or ordinary wear and tear. We are also not responsible for loss of money, jewellery, important documents, data, or other high-value or irreplaceable items unless they were disclosed and expressly accepted for carriage.
Customers are expected to protect vulnerable items before the service begins. This includes disconnecting appliances where appropriate, removing loose contents from furniture, securing fragile objects, and ensuring glass, artwork, electronics, and ornaments are appropriately packed. If a customer asks us to move an item that is visibly unsafe, over-laden, or not suitably prepared, we may refuse or proceed only at the customer???s risk. Any fragile item moved at the customer???s request remains subject to these limitations unless a separate written arrangement is made.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we are liable for damage to goods, our liability will ordinarily be limited to the reasonable repair cost or the depreciated value of the item, whichever is lower, unless a higher limit has been agreed in writing and paid for in advance. The customer must notify us of any alleged damage or loss as soon as reasonably possible and in any event within a reasonable time after completion.
Waste regulations apply to all disposal, clearance, and removal activities carried out as part of the service. We will only remove, dispose of, or transport waste where it is lawful for us to do so and where the customer has accurately described the materials involved. The customer must not include prohibited, hazardous, or controlled items unless prior written approval has been given. Such items may include chemicals, asbestos, clinical waste, pressurised containers, batteries, oils, paint, solvents, gas cylinders, and electrical equipment requiring specialist treatment.
If the service includes disposal, the customer confirms that they own the waste or have authority to arrange its removal. The customer must also confirm that the waste is not mixed with prohibited substances and has been presented in accordance with applicable regulations. We may refuse to collect waste that is unsafe, incorrectly described, contaminated, or likely to create a regulatory breach. Where sorting, separation, or additional handling is required because of inaccurate information, extra charges may apply and the schedule may be delayed.
We reserve the right to use licensed waste carriers, authorised transfer stations, recycling facilities, and other compliant third parties where necessary. Documentation may be retained for legal, accounting, and compliance purposes. Any items left for disposal become the customer???s responsibility until lawfully transferred, and the customer must ensure no item is removed that they do not have the right to dispose of. If waste is presented illegally or in breach of regulations, we may terminate the service immediately and report the matter to the appropriate authority if required.
Customers must ensure that access routes, parking arrangements, and premises are reasonably prepared for the agreed service. This includes safe entry points, reasonable clearance for furniture, and advance notice of any restrictions. Where a property has narrow staircases, steep access, shared entrances, restricted loading zones, or other practical limitations, these should be disclosed during booking. Failure to disclose such information may result in extra charges, delay, or inability to complete the work within the expected time frame.
We may use subcontractors, affiliates, or temporary staff to perform any part of the Fulham Removals service, provided the standard of service remains consistent with these terms. Any subcontracted work remains subject to the same limitations of liability and customer obligations. We may also substitute vehicles or personnel where necessary for operational reasons, provided the overall service objective is not materially affected. All time estimates are approximate and are not guaranteed unless we specifically agree a fixed completion schedule in writing.
If the customer fails to provide access or refuses delivery, we may store goods at the customer???s risk and cost, return them to the collection point, or place them in temporary storage until further instructions are received. Storage, re-delivery, handling, and associated administration costs may be charged separately. We are entitled to exercise any lawful rights of lien or retention available to us until all sums due have been paid. Goods may be sold or otherwise dealt with only in accordance with applicable law after reasonable notice where permitted.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later version is agreed by both parties. If any provision of these terms is held invalid or unenforceable, the remaining provisions will remain in full force. No delay or omission by us in exercising any right under these terms shall operate as a waiver of that right.
Governing law: these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. Customers agree that any non-contractual obligations arising from the service relationship shall also be governed by the same law, to the extent permitted by applicable rules.
By proceeding with a booking for Fulham Removals, the customer confirms that they have read, understood, and accepted these terms. This includes the booking process, payment obligations, cancellation rules, liability limitations, waste compliance requirements, and governing law provisions. Customers are encouraged to retain a copy for their records. These terms are designed to support a reliable, lawful, and professional removals service while protecting the interests of both parties.